Customily Product PersonalizerCCustomily Product Personalizer
1h ago

Allow Universal File Types (.EPS, .JPEG, .PNG, .PDF) for Single Image Uploads

Currently, customers can't upload certain file formats to a single image placeholder. Customily gives us the option to choose between Vector and Bitmap. Our workaround is asking them to save to PDF and choosing the Vector Placeholder. Not all customers understand file formats. B2B and brand clients often have vector files like .EPS or .AI, standard consumers typically upload raster files like .JPEG or .PNG. Forcing format conversions creates friction in the ordering process and leads to dropped sales or customer questions. A single, flexible image upload field that natively accepts any standard vector or raster format and automatically handles previews would streamline the customer experience, eliminate manual workarounds, and reduce customer drop-off. Of course that file would be delivered as part of the print ready file as well.
PendingPending