Jan 27

BUG WITH SAVING TEMPLATES

My template didn't Save when proceeding to Preview settings (2/3) in Template builder. This is the second time this has happened, causing me to lose MANY hours of work.... I am building a product with around 200 layers and I am consistently saving on step 1/3 while building the Template so something like this wouldn't happen. Now I clicked "Save" for the last time, moved on to step 2/3 preview.. AND PUFF my work reverted back to some previous save and not the last one I made. The notice on top said "Your template has been saved" So I had no reason to check the console for any error messages. Please do some testing and resolve the issue.

Pending

Jan 29, 2025

I had the same problem, but it tends to happen mostly when I have a big project, found that switching from chrome to safari helped a little. Also, another "save as I go" problem is it does sometimes save, but it jumbles all of my layers and makes an absolute mess of everything. 🙄

Jan 30, 2025

Cams Thanks for the suggestion, I've experienced this issue only on Chrome. However can't say it wouldn't be happen if I've used another browser, since it was saving normally on Chrome when I tried again.

Jan 30, 2025

Martin Safari was a little better, but not 100%, but I do find it a lot faster; Less clunky.

Jan 28, 2025

Hello Martin! Thank you for bringing up the issue! We’ll look into it and get back to you shortly. If necessary, we’ll reach out to you via email.