May 30

Initial image should have background permanently removed

I'm using a background removal option in my design. And placed a initial image on the field below. But every time the product pages open we get two problems: 1. It consumes a background removal credit 2. it takes long to the background to desapear, making it confusing to the client (find attached files) Is it possible to set a condition there like: Initial image with background permanently removed already here. Your initial image will always be without a background, and you will only consume a credit here, at Customily backend. Or maybe just to be able to Right a message there, like: Your image here. That's a needed solution, once background removal is an important feature offered by Customily. Don't know how to make the best out of it, if its hard to showcase instinctively to clients. Hoping for a positive response. Juliana
CompletedCompleted

Completed
changed status toCompleted·Apr 8, 2026
Apr 8, 2026

Hey guys, we recently included a checkbox on Image Upload Options (on the Option Set), so you can choose whether or not to apply Image Effects to the initial image. This will avoid having your users wait before starting to personalize their own images.

Jun 6, 2024

One way to prevent this is to set the picture on the right as your default product picture and disable loading Customily's preview by default. Doing so there won't be any background removal credits applied when the product page loads (as you are not loading the preview) and as soon as the shopper uploads a picture it will be processed and shown in the preview. Let us know if this works and thank you once again for your feedback!

May 30, 2024

I completely agree, and we are having the same problem: hi costs and also the time it takes to remove the background in front of the client. It's confusing and hard to look professional. Example below: the first image is what the consumer get when going through color variants. The second is after a long while.