May 28

Optimize For Site Speed

Because of Customily, our product pages on Shopify score very low (an E on GT Metrix) for site speed. It even affects our products that don't have personalization which is odd (they're scoring a C). It would be nice if you figured out a way to lazy load the editor or help with this in any way. Studies show that if we don't have customers attention in less than 3 seconds then they move on. It would definitely help with conversions on the site. Thanks!

Pending

Jun 4, 2024

Alexis Kunde The main reason why you are scoring an E is Bold apps. You have better chances to improve your scoring if you optimize that app than anything else. On the other hand, when it comes to Customily optimizations. The one that will have the highest impact on your scoring is to use a smaller default font as the one that you are using now (Playfair) which is 183KB in size

Jun 4, 2024

Have you tried including the Customily scripts on your theme? https://help.customily.com/hc/en-us/articles/15743464387355-…

Jun 4, 2024

Hello Alexis Kunde, Angie Sandy. Thank you for bringing this to our attention. We understand how crucial site speed is for customer retention and conversions. We're currently investigating the factors affecting your site's performance score and actively looking for ways to optimize both the loading and interaction speed. In the meantime, if you have any specific insights or additional feedback on this matter, please share them with us. P.S. We will also reach out to you via email in case we need to get a closer look at your specific case.

Jun 12, 2024

Augusto D'Amario Alejandro Lozdziejski Thank you for all the suggestions and your concern! I really appreciate it. I don't believe we have that script on our site and I have been trying to find better fonts for our site as well. I'll keep you updated on both once I've resolved!