May 1
PDF production files show they are using both color modes
When selecting an export format and mode then when opening the production file in Illustrator it is stating that the file has both RGB and CMYK even though I am selecting CMYK as the color mode. So it is not converting everything to the mode I select.
This affects the printer we are running it on as it cannot have any element of RGB in it and are not able to print with Customily Production files.
Pending
I am still seeing this come through many of our production files with photos. For most of our machines and software this is not an issue, but one of our systems in particular cannot convert RGB (likely coming from the photo that gets added in) and is causing inverted coloring when printing.